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1. What method of feedback is a social media post from a customer?
- Informal
- Formal
- Proactive
- Reactive
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Other questions in this quiz
2. Which stock control method is used when supplies are ordered as and when required?
- Last in First out
- Just in time
- Just in case
- First in First out
3. Which of the following is most likely to exceed customer expectations?
- A brand logo
- A loyalty scheme
- A focus group meeting
- A formal feedback procedure
4. How does lack of funding impact on an organisations stock control...
- Less stock can be ordered
- More stock can be ordered
- Stock can be ordered
- Stock can be ordered on-demand
5. A central diary system is used for room bookings to...
- Reduce conflict over the use of resources
- Make efficient use of rescources
- Plan personal activities
- Set department priorities
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