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1. Why is it important to negotiate when handling a complaint?
- It balanced the needs of organisations and the customer
- The organisation avoids compensation
- it shows that the organisation cares
- The customer feels like they are being listened to
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Other questions in this quiz
2. Which of the following is the most important when an administrator books multiple appointments?
- Prioritisation
- Transparency
- Color coding
- Multi-tasking
3. What is the most cost effective reason for the same model of printer to be used throughout an organisation?
- One type of cartridge can be ordered
- Consistent use of equipment in all departments
- Staff know how to use equipment
- it enables anyone to place the cartridge order
4. What is a positive relationship with customers most likely to result in?
- Reduced anxiety levels
- Unconstructive feedback
- More customers
- Decreased profit margins
5. An organisation must carry out a stock take prior to a busy period to...
- Ensure demands are met
- See if they need new products
- Tidy up the store room
- Make use of quiet time
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