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6. A diary entry for booking a meeting is most likely to include..

  • Resources needed
  • The break time
  • Car parking arrangements
  • A list of attendees

7. How does lack of funding impact on an organisations stock control...

  • Stock can be ordered
  • Stock can be ordered on-demand
  • Less stock can be ordered
  • More stock can be ordered

8. What is the most appropriate diary system an indavidual should use for own task deadlines?

  • Personal diary
  • Team diary
  • Day-to-Day diary
  • Supervisor's diary

9. What are an administrators measured against to meed the needs of stakeholders?

  • Key performance indicators (KPI)
  • Return on investment (ROI)
  • Service level agreement (SLA)
  • Personal development plan (PDP)

10. What is the most important reason for maintaining a system for internal issue of stationary supplies?

  • To make efficient use of storage space
  • So that there is an equal distribution of stock
  • To ensure that productivity is maintained
  • So that stock is used appropriately

11. Feedback on personal performance from management can be used to...

  • Extend the job role
  • Identify skill gaps
  • Confirm external feedback
  • Improve policies

12. What is an administrator in an understaffed department most likely to face?

  • Achievement of targets
  • Inability to meet deadlines
  • Enhanced expectations
  • Loss of customers

13. Stock control is important to staff as it helps to...

  • Reduce cost
  • Save time
  • Meet deadlines
  • Maintain profits

14. What is the most cost effective reason for the same model of printer to be used throughout an organisation?

  • it enables anyone to place the cartridge order
  • Consistent use of equipment in all departments
  • One type of cartridge can be ordered
  • Staff know how to use equipment

15. The most important reasons for an organisation to receive customer feedback is to...

  • Maintain it's reputation
  • Encourage new clients
  • Promote equality
  • Improve policies

16. The best tool to use when booking a department meeting is...

  • Calendar
  • Notice Board
  • Shared Diary
  • Spreadsheet

17. Which stock control method is used when supplies are ordered as and when required?

  • Just in time
  • First in First out
  • Just in case
  • Last in First out

18. Which of the following should be used when booking a meeting for a colleague?

  • The organisations diary
  • The member of staffs diary
  • The external contractors diary
  • The departments diary

19. When customer needs have not been met, procedures are necessary to..

  • Comply with regulations
  • Offer an alternative product
  • Comply with targets
  • Offer compensation

20. Why is it most important for an organisation to meet customers expectations?

  • For repeat business
  • For ensuring profit
  • To receive feedback
  • To receive approval