Quality Inspection (QI) Quality Control (QC) Quality Assurance (QA) and Total Quality Management
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Quality inspection - definition
The simplest way to manage quality is to inspect the product before it is sold to the customer.
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Quality inspection- the problems with this method in CPO
production and consumption happen at the same time. the customer becomes the inspector.
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Quality inspection - the problems in a MPO
it is too late once the problem has been noticed
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Quality control - definition
This is done after designing the quality level and setting standards, the manager has to certify the product , at several stages in the total process.
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How can quality be measured?
Internal inspection by quality inspectors, Statistical Process Controls (SPC) at key points, Quality audits by management and ‘Mystery shoppers’
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Problems with quality control
Errors and faults are likely to be detected earlier in the total process, but there may still be scrap and rework costs.
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Quality assurance - definition
This is Aligning quality systems to a standard. This Requires extensive training and auditing and agreed procedures.
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Quality techniques used in quality asurance
Poka Yokes – ‘fail-safes’, Quality Circles, Quality Audits, Mystery Shoppers, Customer Satisfaction Surveys, Statistical Process Control (SPC)
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Total quality management
Includes all parts of the organisation, all staff, considers all costs, includes all systmens that affect quality, includes every opportunity to get things right – prevention rather than appraisal and it never stops
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Bad things/ obstacles for quality management
Lack of a customer focus, Poor inter-organisational communication, Lack of real employee empowerment, Lack of employee trust in senior management, View of quality as a quick fix,
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