Retail Management level 4

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Name the 7 steps in the personal development cycle
Assessment of need, identify development needs, identify outcomes, resource and opportunity, plan development, development activities, record outcomes, review
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Why do we use a PDP cycle?
We use a PDP cycle as it is a series of events that continue to evolve for your development
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What is a training needs analysis (TNA)?
A TNA examines the current situation of your organisation's training and development and helps you identify gaps in knowledge and skills that need to be addressed.
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What is Maslow's hierarchy of needs used for?
Motivation
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What is the first step in Maslow's hierarchy of needs.
Biological and Physiological
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What is the last step in Maslow's hierarchy of needs.
Self - Actualisation
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How does Maslow's hierarchy of needs work?
You must satisfy basic needs before progressing on to meet higher level growth needs. Life experiences, including divorce and loss of a job may cause you to fluctuate between levels.
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In McGregor XY Theory, what is the difference between X and Y.
Theory X assumes that employees are inherently lazy, avoid responsibility, require close supervision, and must be coerced into working. (external rewards, penalties) In contrast, Theory Y assumes that employees are self-motivated, seek responsibility, enj
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Is Herzberg's Two Factor Theory, is satisfaction the opposite of dissatisfaction?
NO
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What are the two factors known as in Herzberg's two factor theory?
Motivators and Hygiene Factors
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What does SBI stand for?
Situation, Behaviour and Impact
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What is SBI used for
As a way to give feedback
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Card 2

Front

Why do we use a PDP cycle?

Back

We use a PDP cycle as it is a series of events that continue to evolve for your development

Card 3

Front

What is a training needs analysis (TNA)?

Back

Preview of the front of card 3

Card 4

Front

What is Maslow's hierarchy of needs used for?

Back

Preview of the front of card 4

Card 5

Front

What is the first step in Maslow's hierarchy of needs.

Back

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