ITIL 4 Revision Practices Flash Cards

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  • Created by: mattjump
  • Created on: 31-01-24 10:54
Information security management
The purpose of the information security management practice is to protect the information needed by the organization to conduct its business.
1 of 8
Relationship management
"The purpose of the relationship management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
2 of 8
Supplier management
Need to have a single point of contact for your suppliers (helpdesk) managing policies and contracts to suppliers, developing kpi's and sla.

"The purpose of the supplier management practice is to ensure that the organization's suppliers and their perform
3 of 8
IT asset management
Anything of financial value that needs to be managed
"Is like keeping a detailed inventory and taking care of all the tools and software your company uses for its work. It involves knowing what you have, where it is, how it's used, and making sure it's ma
4 of 8
Service configuration management
Anything that needs to be managed to provide a service- hardware, software, dependencies to the hardware.
5 of 8
Release management
Releases from deployment = to the public.
"The purpose of the release management practice is to make new and changed services and features available for use."
6 of 8
Deployment management
Hardware and software deployment, training - as well as training. Changes from testing to Live.

"The purpose of the deployment management practice is to move new or changed hardware, software, documentation, processes, or any other component to live envi
7 of 8
Service level management
provides the end-to-end visibility of the organization’s services. It captures and reports on service issues, including performance against defined service levels
8 of 8

Other cards in this set

Card 2

Front

"The purpose of the relationship management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

Back

Relationship management

Card 3

Front

Need to have a single point of contact for your suppliers (helpdesk) managing policies and contracts to suppliers, developing kpi's and sla.

"The purpose of the supplier management practice is to ensure that the organization's suppliers and their perform

Back

Preview of the back of card 3

Card 4

Front

Anything of financial value that needs to be managed
"Is like keeping a detailed inventory and taking care of all the tools and software your company uses for its work. It involves knowing what you have, where it is, how it's used, and making sure it's ma

Back

Preview of the back of card 4

Card 5

Front

Anything that needs to be managed to provide a service- hardware, software, dependencies to the hardware.

Back

Preview of the back of card 5
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