COMMUNICATION

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What do you need to consider when looking at communication?
Content
Mood
Language
Channels
1 of 5
When presenting communication, what do you need to consider?
Timing - Everyone should be aware of time expected to be done
Environment - Chosen carefully, explaining to a team member in a noisy or chaotic environment will likely result in misinterpretation of information
Content - Be precise with expectations and t
2 of 5
Examples of information include:
Human Resources (HR) - Disciplinary/investigations
General Operations - Merchandising plans/store layout plans
Finance - Budgets/labour forecasting/reports
Training and Development
3 of 5
What is active listening?
Research by Edgar Dale, we only remember 25 - 30% of what we hear
When communicating active listening you should
Pay attention
Withhold judgement
Reflect
Clarify
Summarise
Share
4 of 5
What should you take into consideration when communicating within company culture?
Brand reputation/Brand standards
5 of 5

Other cards in this set

Card 2

Front

When presenting communication, what do you need to consider?

Back

Timing - Everyone should be aware of time expected to be done
Environment - Chosen carefully, explaining to a team member in a noisy or chaotic environment will likely result in misinterpretation of information
Content - Be precise with expectations and t

Card 3

Front

Examples of information include:

Back

Preview of the front of card 3

Card 4

Front

What is active listening?

Back

Preview of the front of card 4

Card 5

Front

What should you take into consideration when communicating within company culture?

Back

Preview of the front of card 5

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