Balanced Score Card 0.0 / 5 ? Business ManagementBalanced ScorecardUniversityNone Created by: MichelleCreated on: 24-05-19 14:21 What are the four perspectives of a balanced scorecard? financial, customer, internal business and learning and growth 1 of 8 What does the financial perspective do? conveys the financial performance measures of an organisation resulting from its strategy 2 of 8 What does the customer perspective do? focuses an organisation on its markets and customers 3 of 8 What does the internal business perspective do? try to identify those internal processes which will improve the opportunity for positive results reflected in the financial and customer perspective 4 of 8 What does the learning and growth perspective do? focuses an organisation and its employees on continual learning and resource capabilities 5 of 8 What does a balanced scorecard consist of? Lagging measures and leading measures 6 of 8 What is a lagging measure? a finical measure. the consequences arising from management decisions in the past. 7 of 8 What is a leading measure? non-financial measures which drive future performance 8 of 8
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