Managing Operations: Week 1

Definition 1

Activity managing resources devoted production + delivery products + services.

Definition 2

About managment of processes produce/deliver goods + services. 

Examples of Resources

• Assets
• Staff
• Money

Examples 

• Back office operation in bank.
• Retail operation (e.g. The Body Shop).
• Kitchen unit manufacturing operation.

Back-office operation: Businesses operate where customers can't see them

Front-office operation: Businesses operate where customers can see how they work

The process is as follows:

1. Marketing responsible market research, doing surveys, gathering info customers. Pass info onto product/service development department.

2. Product/service Development: They create prototype based info given + see how customers react.

3. Operations: If customers like prototype = prototype passed onto Operations Department.