Everything that can be measured is measured - and always has been. This is because customers want their goods delivered to the exact specification at the right time - and partly because operations embodies the highest-cost part of the business process. In other words if costs are excessive here, the competitiveness and perhaps survival of the organisation will be put at risk.
All companies will measure:
- managing quality
- managing waste
- productivity
- managing time
- managing growth.
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