Unit 5
- Created by: Tasha
- Created on: 21-03-14 11:45
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- Types of communication
- Formal Communication
- Interactions taken place within an organisation
- Communication documented, traceable and follows a structure
- Can be written (letter) or verbal (face to face)
- Defined role or purpose
- Informal Communication
- Takes place outside an organisation.
- No specific order, sturcture or traceability
- E.G Telephone calles, notice boards
- Can spread gossip and rumours
- Internal Communications
- Communication must flow freely through an organisation and reach the right people
- Small businesses - Easy to achieve, straightforward so employees know what is happening
- Large businesses - not easy to organise
- Face to face or telephone conversations.
- Formal Communication
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